शिपिंग नीति

Governing gaurashtra.com and the Gaurashtra Mobile Applications

Operated by Shree Shyam Enterprises, trading as "Gaurashtra"

1. SCOPE

1.1 This Shipping Policy ("Policy") applies to all orders placed on gaurashtra.com or the Gaurashtra mobile applications (collectively, the "Platform") and forms an integral part of, and is to be read together with, the Terms of Service and Refund & Cancellation Policy.

2. SAME-DAY DELIVERY (SELECT CITIES)

2.1 Same-day, express delivery through a third-party courier partner (including but not limited to Porter, Rapido, or Uber) is offered on a best-effort basis only, exclusively to Customers with a shipping address in Delhi, Ghaziabad, Noida, Greater Noida, Faridabad, or Gurugram, and only against prepaid orders.

2.2 The applicable courier service fee is payable by the Customer directly to the courier at the time of delivery and is not included in, or charged by, Gaurashtra at checkout. Customers may alternatively arrange their own pickup from the address published on our Contact Information page.

2.3 Orders placed before 3:00 pm, Monday to Saturday (excluding Sundays and public holidays), will ordinarily be dispatched the same day; orders placed thereafter will be scheduled for dispatch on the next working day. This cut-off is indicative and not a guaranteed dispatch commitment.

2.4 Gaurashtra does not guarantee same-day or express delivery and shall not be liable for any delay, non-delivery, or additional charge arising from the acts, omissions, or pricing of any third-party courier or delivery-service provider.

3. SELF-COLLECTION

3.1 Self-collection is offered subject to availability and at zero shipping charge, with no minimum order value. Customers must select the "Self Pick-up" option at checkout and collect the order in person from the designated collection center, entirely at their own expense and risk.

3.2 Entry inside the collection facility is not permitted; orders will be handed over outside the premises. Cash or retail sales are not conducted at the collection center, and any additional purchase must be placed as a new order through the Platform.

3.3 Risk in the goods passes to the Customer upon handover at the collection center. Gaurashtra shall not be liable for any loss, damage, or discrepancy identified after handover. A cash-handling charge of ₹50 applies to Cash-on-Delivery orders collected in person, and the standard cancellation fee under the Refund & Cancellation Policy applies to any cancellation.

4. DISPATCH TIMELINE

4.1 Gaurashtra targets dispatch of all orders within two (2) business days of purchase. This timeline is an operational target, not a guaranteed or contractually binding commitment, and may vary based on delivery location, product availability, and courier capacity.

4.2 For remote or rural destinations without private courier coverage, Gaurashtra may use India Post as a last-resort carrier, which may involve longer transit times due to factors outside Gaurashtra's control, including public holidays and postal service disruptions.

5. ESTIMATED TRANSIT TIME

5.1 Gaurashtra relies on third-party courier partners for delivery. All transit times, including those shown by the Pincode Checker on product pages or in the Gaurashtra mobile applications, are estimates only and are not guaranteed.

5.2 Gaurashtra shall not be liable for any delay in delivery caused by factors including pincode-specific serviceability constraints, natural disruptions (including floods, strikes, or civil unrest), or courier operational delays.

6. COURIER SELECTION

6.1 Gaurashtra works with logistics partners including Delhivery, Bluedart, Amazon, Ecom Express, and Xpressbees. The courier assigned to a shipment is selected by Gaurashtra's systems based on real-time, pincode-level performance data, at Gaurashtra's sole discretion, and the Customer shall have no right to select or change the assigned courier.

7. SHIPPING FEE CALCULATION

7.1 Shipping charges are calculated based on the total chargeable weight of the order (including packaging materials such as cartons, tape, and protective wrap) and the shipping slab applicable to the delivery region at checkout. Gaurashtra's calculation of chargeable weight and applicable slab shall be final and binding.

7.2 Shipping charges are displayed prior to order confirmation. Any variance between the amount collected at checkout and the amount actually charged by the delivery partner, whether higher or lower, shall neither be charged to, nor refunded to, the Customer.

8. DAMAGED OR TAMPERED SHIPMENTS

8.1 Customers must not accept delivery of any package that appears damaged, tampered, or whose safety seal is broken. Where a damaged package is refused and returned, Gaurashtra will arrange a replacement shipment at no additional cost, subject to the claims process in Clause 8.2.

8.2 If a Customer accepts a visibly damaged or tampered package, Gaurashtra shall have no liability whatsoever for any missing, broken, or defective item, and no claim in respect thereof shall be entertained.

9. ADDRESS ACCURACY

9.1 The Customer is solely responsible for providing a complete and accurate delivery address, including house/flat number, street, locality, landmark, and correct pincode. Delivery agents are not obligated to contact Customers for address clarification.

9.2 Gaurashtra shall not be liable for any delay, non-delivery, or additional charge arising from an incomplete or inaccurate address supplied by the Customer, and any resulting return-to-origin or reshipment charges shall be borne by the Customer.

10. INTERNATIONAL SHIPMENTS

10.1 Deliveries outside India are arranged through DHL or another international courier selected by Gaurashtra. Gaurashtra may, without prior notice, suspend order collection for any destination country where service is disrupted.

10.2 Customers are solely responsible for verifying, before ordering, that the products ordered may lawfully be imported into the destination country, and for compliance with all applicable customs formalities, duties, and fees. Gaurashtra shall not be liable for any seizure, delay, return, or non-delivery arising from customs action in the origin or destination country, nor for any duty, fee, or penalty levied by any authority, which shall be borne solely by the Customer.

11. FORCE MAJEURE

11.1 Gaurashtra shall not be liable for any failure or delay in dispatch or delivery caused by events beyond its reasonable control, including acts of God, natural disaster, pandemic, strike, lockout, riot, war, governmental action, or courier-network disruption.

12. LIMITATION OF LIABILITY

12.1 To the fullest extent permitted by applicable law, Gaurashtra's aggregate liability under this Policy in respect of any single order shall not exceed the shipping charges paid by the Customer for that order, save where a replacement is due under Clause 8.1.

13. AMENDMENTS

13.1 Gaurashtra reserves the right to amend this Policy, including delivery charges and serviceable locations, at any time and without prior notice. The version in effect at the time an order is placed shall govern that order.

14. GOVERNING LAW AND JURISDICTION

14.1 This Policy shall be governed by the laws of India, and subject to any non-excludable statutory right to approach a consumer disputes redressal commission or other competent forum, the courts at Delhi, India shall have exclusive jurisdiction over any dispute arising under this Policy.

15. CONTACT

15.1 For shipping-related queries, contact us at customercare@gaurashtra.com or +91 92050 62776 (Monday to Saturday, 9 am–6 pm), or write to us at 295/1, Khasra No. 582, Rajeev Garden, Raj Nagar Loni, Loni, Ghaziabad – 201102, Uttar Pradesh, India.