Política de reembolso

Governing gaurashtra.com and the Gaurashtra Mobile Applications

Operated by Shree Shyam Enterprises, trading as "Gaurashtra"

1. SCOPE

1.1 This Refund & Cancellation Policy ("Policy") applies to all orders placed on gaurashtra.com or the Gaurashtra mobile applications (collectively, the "Platform") and forms an integral part of, and is to be read together with, the Terms of Service and Shipping Policy. Capitalised terms not defined herein shall have the meaning given to them in the Terms of Service.

2. TRACKING AND NON-DELIVERY

2.1 Customers are solely responsible for monitoring the status of their shipment using the tracking link shared via SMS, email, or WhatsApp. In the event of non-delivery, the Customer must notify Gaurashtra immediately, and in any event within three (3) days of the first failed delivery attempt.

2.2 Gaurashtra does not provide manual tracking updates by telephone or other channels for individual orders.

2.3 An order shall be deemed "complete" and fully performed by Gaurashtra where: (a) the shipment is returned to origin due to incorrect billing, shipping, or contact details supplied by the Customer; or (b) the Customer raises a non-delivery complaint after two (2) delivery attempts have already been made by the courier.

2.4 Where Clause 2.3 applies, a cancellation fee equal to two hundred percent (200%) of the applicable shipping charge shall be payable by the Customer and may be deducted from any refund otherwise due.

2.5 Product images are representative only and may vary from the actual product's weight, colour, or packaging. Customers are responsible for reviewing the product description carefully prior to placing an order, and no claim shall lie against Gaurashtra for variance between product images and the delivered product where the product description was accurate.

3. REFUND PROCESSING AND FEES

3.1 Where a refund is approved and is to be processed to a bank account, third-party wallet, or credit/debit card, a processing fee of ten percent (10%) of the order value, comprising payment-gateway and convenience charges, shall be deducted from the refund amount.

3.2 No processing fee under Clause 3.1 shall apply where the refund is credited to the Customer's Gaurashtra Account Wallet (store credit), which shall automatically apply toward future purchases.

3.3 Approved refunds will ordinarily be processed within [7–10] business days of approval, subject to the processing timelines of the relevant bank, card network, or payment gateway, over which Gaurashtra exercises no control and for which it accepts no liability.

3.4 The Customer is solely responsible for providing accurate and active bank or payment account details for the purpose of processing a refund. Gaurashtra shall not be liable for any failed, delayed, or misdirected refund arising from incorrect, outdated, or incomplete information supplied by the Customer.

4. RETURNS DUE TO INCORRECT CUSTOMER DETAILS

4.1 Where a shipment is returned or undelivered due to incomplete, incorrect, or outdated shipping or contact details provided by the Customer, both forward and reverse shipping charges shall be borne by the Customer and may be deducted from any refund otherwise payable.

5. CASH-ON-DELIVERY RESTRICTIONS

5.1 Where a Cash-on-Delivery ("COD") order is returned due to an incorrect address or refusal of delivery attributable to the Customer, Gaurashtra reserves the right, in its sole and absolute discretion, to permanently or temporarily bar the Customer from placing future COD orders on any Gaurashtra platform, without prior notice.

6. DISPUTED DELIVERY STATUS

6.1 Where the courier's tracking system records a shipment as "delivered" but the Customer disputes having received it, the Customer must report the dispute within three (3) days of the delivered status being recorded, together with any supporting evidence reasonably requested by Gaurashtra.

6.2 A dispute reported after the window in Clause 6.1 shall not be entertained, and Gaurashtra shall have no liability whatsoever for refund, replacement, or compensation in respect of such claim.

7. REFUSAL OF DELIVERY

7.1 Where a Customer refuses to accept delivery of a dispatched order for any reason not attributable to Gaurashtra (including damaged or tampered packaging governed by Clause 8): (a) no refund shall be issued; (b) the Customer may request reshipment, subject to payment of additional shipping charges; and (c) if reshipment is not requested and paid for within a reasonable period not exceeding thirty (30) days, the order and any amount paid shall be forfeited to Gaurashtra.

8. DAMAGED, MISSING, OR TAMPERED SHIPMENTS

8.1 Customers must not accept delivery of any package that appears visibly damaged or tampered, or whose safety seal is broken. Acceptance of such a package shall be deemed a waiver of any claim for damage, loss, or tampering, and no compensation shall be payable.

8.2 Claims for missing or damaged items must be reported within three (3) business days of delivery and must be accompanied by an unedited video recording of the unboxing of the package. No claim shall be entertained in the absence of such evidence, and Gaurashtra's determination as to the sufficiency of the evidence provided shall be final.

9. SHIPPING CHARGES

9.1 Shipping charges are non-refundable where the Customer selects a non-standard shipping method, and no adjustment, credit, or refund shall be made for any variance between the shipping charge collected at checkout and the actual courier fee incurred by Gaurashtra, whether higher or lower.

10. INTERNATIONAL ORDERS

10.1 Customers ordering for delivery outside India are solely responsible for compliance with the customs regulations of the destination country. Where a shipment is returned, seized, or delayed due to the Customer's failure to satisfy customs requirements, the order shall be deemed fulfilled by Gaurashtra, and no refund or compensation shall be payable.

11. LIMITATION OF LIABILITY

11.1 To the fullest extent permitted by applicable law, Gaurashtra's aggregate liability under this Policy in respect of any single order shall not exceed the amount actually paid by the Customer for that order, and Gaurashtra shall not be liable for any indirect, incidental, or consequential loss.

12. AMENDMENTS

12.1 Gaurashtra reserves the right to amend this Policy at any time, in its sole discretion and without prior notice. The version of this Policy in effect at the time an order is placed shall govern that order.

13. GOVERNING LAW AND JURISDICTION

13.1 This Policy shall be governed by the laws of India, and subject to any non-excludable statutory right to approach a consumer disputes redressal commission or other competent forum, the courts at Delhi, India shall have exclusive jurisdiction over any dispute arising under this Policy.

14. CONTACT

14.1 For any query regarding cancellations or refunds, contact us at customercare@gaurashtra.com or +91 92050 62776 (Monday to Saturday, 9 am–6 pm), or write to us at 295/1, Khasra No. 582, Rajeev Garden, Raj Nagar Loni, Loni, Ghaziabad – 201102, Uttar Pradesh, India.