Política de reembolso

❌ Cancellation Policy

Customers are responsible for tracking their shipment via the tracking link shared through SMS, email, or WhatsApp.
In case of non-delivery, customers must contact Gaurashtra immediately after the first failed delivery attempt.
Gaurashtra does not provide manual tracking or status updates over phone or other channels for individual orders.
An order will be considered complete if:

The shipment returns due to incorrect billing details (address, phone number, name, etc.) provided by the customer.
The customer raises a non-delivery issue after two delivery attempts have already been made.

In such cases, a cancellation fee equivalent to 200% of the shipping charges will apply.
Image representations of products may vary from the actual product weight and pricing. Customers are advised to read product descriptions carefully before placing an order.

A 10% cancellation fee (including convenience and payment gateway charges) will be deducted if a refund is requested to a bank account, third-party wallet, or credit card.
The customer is solely responsible for providing correct details. Any return due to incomplete/incorrect shipping details (e.g. name, address, email, phone) will attract forward and reverse shipping charges.
For Cash on Delivery orders returned due to incorrect address or refusal to accept, the customer will be barred from placing future COD orders on any Gaurashtra platform.
No cancellation fee applies if the refund is processed to the customer's Gaurashtra Account Wallet (Store Credit), which auto-adjusts in future purchases.
If the courier marks the shipment as delivered, but the customer disputes the claim, this must be reported within 3 days of the status update. Beyond this window, Gaurashtra is not liable for refund or compensation.
If a customer refuses delivery once the order has been dispatched:

No refund will be issued.
The customer may request reshipment, subject to additional shipping charges.
If not reshipped within a reasonable period, the order will be forfeited.

In case of refunds processed to a customer’s account, the customer is responsible for providing accurate and active bank details. Gaurashtra will not be liable for failed refunds due to incorrect account information.
No shipping charge refund will be provided:

If the customer opts for a non-Gaurashtra shipping method.
Due to delivery fee variance resulting from random product combinations and courier calculations.

For international shipments, the customer must ensure compliance with local Customs regulations. If a shipment is returned due to delay or negligence in fulfilling customs requirements, the order will be deemed fulfilled, and no refund or compensation will be issued.